Scrutiny over hotel service fees in Cambodia
Major hotels are under the microscope after a labour rights group found that some have been failing to pass their entire service charge on to their staff, a violation of the Labour Law. Dave Welsh, country manager of the American Center for International Labor Solidarity(ACILS), said yesterday that preliminary studies of large hotels conducted by his organisation showed many were not passing on all of their service charges. “The bottom line is that these hotels cater to tourists. And if they are charging service charges, the implication is that all of it goes to workers,” he said, adding that Article 1.34 of the Labour Law said that mandatory service fees must be paid to the person in contact with the customer. … Sok Narith, secretary-general of the Cambodian Tourism and Service Workers Federation, said the payment of service charge revenue to employees varied greatly depending on the hotel. …
